We’re looking for Junior ServiceNow Developer to join our IT Management & Governance team within our Winnipeg Office.

Our ServiceNow Developer will support, enhance, and maintain the ServiceNow platform and its related integrations. This role is responsible for designing, developing, and supporting ServiceNow solutions, including catalog items, workflows, customer portals, SLAs, reports, and dashboards.

The developer will build and maintain integrations between ServiceNow and connected systems such as Exalate, Jira, PagerDuty, and Grafana.

This role will participate in quality assurance activities, including reviewing and testing peer-developed solutions, and will ensure all developed features and integrations are properly documented. This position requires a strong focus on platform reliability, continuous improvement, and collaboration with internal and external stakeholders.

Who We Are

Experience the forefront of innovation with Pollard Digital Solutions a division of Pollard Banknote, where we lead the charge in revolutionizing digital solutions for state lotteries. From groundbreaking initiatives like iLottery to crafting immersive player experiences that champion noble causes globally, our team's innovative spirit is driving impactful changes in the industry. Join us in this exhilarating journey, where every contribution makes a difference in shaping the future of lottery gaming.

What We Offer

• Competitive compensation
• Profit sharing program – every role plays a part in our success!
• Company pension
• Comprehensive Group Benefits
• Opportunities for professional development
• Tuition reimbursement
• Employee & Family Assistance Program
• A variety of committee driven employee engagement activities
• On-Site Cafeteria & Outdoor Patio
• On Site Gym
• Free Parking
• Remote/Hybrid Work Environment

What You'll Do

• Gathering and analyzing requirements, scoping new requests, providing development estimates, and delivering scalable solutions that meet business needs.
  
• The role also includes managing platform upgrades, patching, security requirements, user and group administration, and troubleshooting incidents and service requests related to
• ServiceNow and its interfaces.
  
• Ensure the stability, health, performance, and security of the ServiceNow platform.
  
• Monitor and maintain system interfaces, integrations, and workflows to ensure they function as designed and support business operations effectively.
  
• Develop, maintain, and document technical processes, configurations, and features to support knowledge sharing, operational continuity, and team-wide supportability.
  
• Administer user access by managing group memberships, permissions, roles, and licensing to ensure appropriate access controls and compliance.

Who You Are

• We are seeking a candidate who is highly motivated, proactive, and able to take initiative while working independently with minimal supervision.
  
• The ideal candidate thrives in a collaborative team environment, building strong working relationships and contributing positively to shared goals.
  
• Success in this role requires strong attention to detail, sound judgment, and the ability to manage and prioritize multiple initiatives effectively in a fast-paced setting.
  
• Candidates should also possess excellent written and verbal communication skills, with the ability to communicate clearly, professionally, and effectively across diverse audiences.

What You'll Bring

• Post-secondary education in Information Technology, Business, or a related field.
• Experience working in corporate environments, with an understanding of professional business operations and cross-functional collaboration.
• Knowledge of IT Service Management (ITSM) processes, including incident and change management, with familiarity using IT ticketing systems.
• Experience with Microsoft productivity tools, including Microsoft Word, Microsoft Excel, and Microsoft PowerPoint.
• Experience with scripting languages such as JavaScript, Python, and Groovy to support automation, troubleshooting, and process improvement.
• Experience with ServiceNow considered an asset.

Pollard Banknote Limited is an equal opportunity employer, committed to promoting and maintaining a diverse and inclusive workforce. Reasonable accommodations are available upon request.

Employment is contingent upon a satisfactory response from a Criminal Record Search.