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Technical Writer (Entry Level)
- Kópavogur, Reykjavík
Are you passionate about writing and eager to learn how to translate complex ideas into clear, user-friendly content? Do you want to grow your writing skills while contributing to products used by lotteries around the world? If so, Pollard Digital Solutions is looking for an enthusiastic and motivated entry-level Technical Writer to join our Knowledge Management team.
This is an excellent opportunity for someone early in their career to develop hands-on experience in product documentation, work closely with experienced professionals, and build a strong foundation in a technology-driven environment.
Who We Are
Pollard Digital Solutions - Europe is a full-solution supplier of lottery management and iLottery technology for lottery markets. We’re a division of Pollard Banknote Ltd - a leading partner to 60 lotteries worldwide, known for high quality instant ticket products, licensed games, retail merchandising solutions, and innovation. Established in 1907 and headquartered in Winnipeg, Canada, Pollard Banknote is publicly traded on the Toronto Stock Exchange (PBL).
Our objective is to deliver the most innovative solutions that will render industry-leading returns to good causes in an ethically responsible way. We pride ourselves on a collaborative and inclusive workplace - where creativity, team spirit, and respect are core to how we work.
What We Offer:
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A truly collaborative and supportive working environment
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Modern office space with high-quality equipment and cafeteria with diverse healthy daily choices
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Learning and development budget
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Profit sharing – every role plays a part in our success
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Opportunities to attend conferences and community events, both as participants and contributors
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Team-building and social activities
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Hybrid work environment
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Additional employee perks
What You’ll Do:
Product & Technical Documentation
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Learn about our lottery solutions and understand how our products and features work.
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Collaborate with product managers, developers, and other team members to develop and maintain product documentation.
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Translate technical concepts into clear, accessible content for lottery customers, business stakeholders, and internal teams.
RFP & Business Development Support
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Assist with the drafting and editing of technical content used in responses to Requests for Proposals (RFPs).
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Help organize and maintain a library of approved, reusable technical content.
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Review proposal drafts to check for clarity, basic technical accuracy, and consistency in tone and style.
Who You Are:
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A recent graduate or soon-to-be graduate with a bachelor’s degree in English, Communications, Technical Communication, or a related technical field (e.g. Computer Science).
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A strong communicator with excellent written and verbal English skills.
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Curious and motivated to learn technical concepts, even without extensive prior technical expertise.
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Collaborative and comfortable working with subject matter experts and cross-functional teams.
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Able to adapt communication styles for both technical and non-technical audiences.
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Detail-oriented, organized, and eager to grow in a technical writing environment.
What You’ll Need:
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Bachelor’s degree completed or in progress in English, Communications, Technical Communication, or a related field.
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0–2 years of experience in technical writing, content creation, documentation, or a similar role.
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Familiarity with documentation or collaboration tools such as Confluence, Jira, Paligo, or similar platforms, or willingness to learn quickly.
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Strong ability to research, structure, and present information clearly.
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Experience using AI tools to support writing and content creation is considered a plus.
If you’re looking to join a company where your technical skills and ideas can make a meaningful impact, we’d love to hear from you. Apply today and let’s shape the future of digital lottery experiences together.
Note: Please submit your CV in English. Only candidates currently based in Iceland and legally authorized to work in Iceland will be considered.