We’re looking for a collaborative Digital Operations Analyst to join our Digital Solutions team within our Winnipeg Office. 

As a Digital Operations Analyst, you will support the day-to-day operations of our digital products. This includes completing routine updates, configuring new features and content, and providing tier-2 technical support when issues arise. You’ll help improve our systems by analyzing needs, offering practical solutions, and assisting with the implementation of updates. In this role, you’ll play an important part in keeping our applications running smoothly and helping the Digital Solutions team deliver reliable, meaningful tools.

Who We Are

Experience the forefront of innovation with Pollard Digital Solutions a division of Pollard Banknote, where we lead the charge in revolutionizing digital solutions for state lotteries. From groundbreaking initiatives like iLottery to crafting immersive player experiences that champion noble causes globally, our team's innovative spirit is driving impactful changes in the industry. Join us in this exhilarating journey, where every contribution makes a difference in shaping the future of lottery gaming.

What We Offer

• Competitive compensation
• Profit sharing program – every role plays a part in our success!
• Company pension
• Comprehensive Group Benefits
• Opportunities for professional development
• Tuition reimbursement
• Employee & Family Assistance Program
• A variety of committee driven employee engagement activities
• On-Site Cafeteria & Outdoor Patio
• On Site Gym
• Free Parking
• Hybrid Work Environment

What You'll Do

• Establish strong relationships with key stakeholders to understand and prioritize requests, work items and new initiatives.
• Provide technical guidance, including testing, reproduction, and general troubleshooting for requests received from customers or internal stakeholders, and effectively detail issues and solutions.
• Develop, implement, and maintain scripts (database and others) to ensure customer implementations are stable and troubleshoot as needed.
• Configure content and complete day-to-day operational tasks as assigned in accordance with established practices and policies.
• Create specifications, process/data maps, and use cases, challenging the status quo and offering new ideas.
• Analyze platform and reporting data to confirm accuracy and data integrity.
• Contribute to the knowledge base for training and knowledge transfer purposes.

Who You Are

• Highly motivated, creative team player committed to delivering impactful, high-quality results.
• Flexible, collaborative contributor who anticipates needs and adapts proactively to shifting operational demands.
• Strong communicator and active listener skilled at building alignment across development, marketing, and cross-functional teams.
• Resourceful, data-driven problem solver and fast learner who approaches challenges with logic, curiosity, and initiative.

What You'll Bring

• Education in information technology, software development, application support or equivalent combination of education, training and experience.
• Excellent research, problem-solving and decision-making skills.
• Knowledge of Web technologies like HTML, CSS, Javascript, React, and JSON.
• Basic knowledge of relational databases and ability to write/understand queries.
• Experience with object-oriented programming languages is an asset.
• Working knowledge of Atlassian Suite (Jira, Confluence, BitBucket) is an asset.

Pollard Banknote Limited is an equal opportunity employer, committed to promoting and maintaining a diverse and inclusive workforce. Reasonable accommodations are available upon request.

Employment is contingent upon a satisfactory response from a Criminal Record Search.