We’re looking for a Payments & Fraud Team Lead who will serve as the primary point of contact for real-time questions, escalations, and operational guidance within the Payments & Fraud department. This role will lead and develop a small, dynamic team ofpayment &fraud associates dedicated to investigating suspicious activity, protecting players from fraudand processing payments.

The Team Lead plays a key role in maintaining service quality and compliance by assisting with case reviews, identifying training opportunities, and collaborating with leadership on process improvements. This position provides real-time coaching, sets the tone for team culture, and ensures effective execution. Acting as a bridge between analysts and management, this role helps drive performance, consistency, and accountability across all fraud, payments, and risk-related functions.

Who We Are

Experience the forefront of innovation with Pollard Digital Solutions a division of Pollard Banknote, where we lead the charge in revolutionizing digital solutions for state lotteries. From groundbreaking initiatives like iLottery to crafting immersive player experiences that champion noble causes globally, our team's innovative spirit is driving impactful changes in the industry. Join us in this exhilarating journey, where every contribution makes a difference in shaping the future of lottery gaming.

What We Offer

• Competitive compensation
• Profit sharing program – every role plays a part in our success!
• Comprehensive Group Benefits
• Opportunities for professional development
• Tuition reimbursement
• Employee & Family Assistance Program
• Remote Work Environment

What You'll Do

• Lead and develop a small, dynamic team of Payments and Fraud associates on investigating suspicious activity and protecting the platform and players from fraud.
• Leverage a combination of internal systems, third party tools, reports, and analytics to identifyemerging fraud trends and balance risk management with a seamless player experience.
• Partner with the iLottery Operations Manager to establish and track key performance goals and KPIs that drive both individual and team success.
• Collaborate cross-functionally with Solution Design, Product, Compliance, Responsible Gaming teams to design and implement effective fraud prevention strategies and process improvements.
• Monitor team performance, provide mentorship and real time feedback, and conduct regular one-on-one check ins to support professional development and accountability.
• Play a key role in developing and refining fraud detection and prevention methods, ensuring compliance with KYC, AML, and other applicable regulations.
• Support the creation and upkeep of SOPs and documentation that reflect current practices and promote operational consistency.
• Respond to real-timeescalations, offering clear guidance and ensuring swift resolution of high impact or sensitive cases.

Who You Are

• Excellent verbal, interpersonal, and written communication skills.
• Demonstrated accuracy with consistent attention to detail.
• Ability to work effectively in a fast-paced, dynamic work environment.
• Strong organizational and time-management skills.
• Experience in operations roles within online gaming (lottery, casino, or sportsbook), fintech, or crypto, Payment, Fraud,Chargebacks
• Strong familiarity with tools like Paysafe, PayPal, IDology, GeoComply, Kount, Sift, Lexis Nexis, etc.
• Hands-on experience with developing or maintaining SOPs, escalation frameworks, and compliance processes
• Excellent communication, time management, and decision-making skills
• Comfort navigating both high-level strategy and granular execution

What You'll Bring

• 3+ years of experience in fraud prevention, risk operations, payments within online gaming, fintech, or other regulated industries.
• At least 1 year in a leadership role, preferably within a fast-pacedoperational environment guiding a team.
• Strong analytical skills with the ability to interpret data, identify trends, and make data driven decisions.
• Working knowledge of KYC, AML,and fraud prevention regulations and best practices.
• Experience with fraud detection tools, payment processors, and risk management systems.
• Excellent communication and interpersonal skills, with the ability to lead through influence and collaboration.
• Detail oriented, organized, and capable of managing multiple priorities under tight deadlines.
• Possess strong critical thinking and investigative skills.

Pollard Banknote Limited is an equal opportunity employer, committed to promoting and maintaining a diverse and inclusive workforce. Reasonable accommodations are available upon request.

Employment is contingent upon a satisfactory response from a Criminal Record Search.