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Senior Technical Delivery Manager

Pollard Digital Solutions - Europe

  • Belgrade, Belgrade

 

Pollard Digital Solutions is hiring a Senior Technical Delivery Manager to lead the successful execution of complex software development initiatives across multiple teams.   

This is a senior, hands-on leadership role that requires a strong grasp of software engineering processes and technical delivery at scale. You will partner closely with Engineering Managers, Product Managers, and senior leadership to ensure delivery excellence, predictability, and alignment with business objectives. 

Unlike client-facing project managers, this role is primarily team-facing, ensuring engineering execution aligns with business objectives.  

This role reports directly to the Director, Digital Product Delivery.  

 

Who We Are 

Pollard Digital Solutions - Europe is a full-solution supplier of lottery management and iLottery technology for lottery markets. We’re a division of Pollard Banknote Ltd - a leading partner to 60 lotteries worldwide, known for high quality instant ticket products, licensed games, retail merchandising solutions, and innovation. Established in 1907 and headquartered in Winnipeg, Canada, Pollard Banknote is publicly traded on the Toronto Stock Exchange (PBL). 

Our objective is to deliver the most innovative solutions that will render industry-leading returns to good causes in an ethically responsible way. We pride ourselves on a collaborative and inclusive workplace - where creativity, team spirit, and respect are core to how we work. 

 

What We Offer: 

  • A truly collaborative and supportive working environment 

  • Modern office space with on-site parking 

  • Private health insurance 

  • Coverage for medical treatments outside of Serbia 

  • Learning and development budget 

  • Profit sharing – every role plays a part in our success 

  • Budget for sports activities 

  • Team-building and social activities 

  • Employee referral bonuses 

  • Hybrid work environment 

  • Additional employee perks 

 

What You’ll Do: 

  • Lead the end-to-end delivery of complex, multi-team software initiatives 

  • Partner with Engineering and Product leadership to define delivery strategies, scope, and success metrics 

  • Accountability for releases (track movement through the release pipeline and ensure everything is aligned - especially dependencies)  

  • Track progress, provide visibility to stakeholders, and proactively mitigate risks and issues 

  • Optimize workflows and processes to improve software development lifecycle efficiency 

  • Facilitate cross team agile ceremonies (e.g. scrum of scrums, release planning) to maintain alignment and remove blockers 

  • Coordinate cross-team dependencies, ensuring smooth collaboration between different engineering groups 

  • Promote technical accountability and outcome-based delivery across engineering teams 

  • Monitor and report on key performance indicators (KPIs) for project success.  

  • Ensure compliance of the delivery with certifications such as ISO27001 & WLA-SCS 

  • Ensure delivery processes align with DevSecOps principles, including automated testing, continuous integration, and security-by-design practices 

  • Support capacity planning and workload balancing across multiple delivery streams 

 

Who You Are: 

  • A delivery-focused leader who brings structure, predictability, and confidence to complex engineering environments 

  • Independent and proactive - able to anticipate challenges, flag risks early, and guide teams toward solutions 

  • An excellent communicator who can coordinate across technical and non-technical teams  

  • Technically fluent, comfortable engaging in discussions on architecture, infrastructure, and software development practices 

  • Passionate about improving team effectiveness, eliminating blockers, and delivering value  

  • Comfortable balancing structure and agility. Knowing when to lead and when to adapt  

 

What You’ll Need: 

  • Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience)  

  • 7+ years of experience in technical project, delivery, or program management roles within software engineering environments  

  • Proven experience leading large-scale, cross-functional delivery initiatives 

  • Strong understanding of Agile methodologies (e.g., Scrum, Kanban) and the full software development lifecycle (SDLC)  

  • Familiarity with modern development practices, DevOps culture, and CI/CD pipelines  

  • Excellent communication and stakeholder management skills, including experience working with senior technical leadership 

  • Proven ability to manage cross-functional teams and coordinate delivery across multiple workstreams  

  • Proficiency in tools like Jira, Confluence, and project tracking dashboards    

 

Apply Now