How to apply: submit your application here

This position is a full-time permanent position in a manufacturing environment which produces charitable and lottery gaming products, including pull-tab tickets (break-open tickets), bingo paper and bingo dabbers.

The Creative Services Director is responsible for overseeing and directing all functions related to art production, game design, layout, and pre-press film output in support of charitable, lottery, and custom gaming products. This position ensures that all creative deliverables meet printing standards, production capabilities, and state regulatory requirements.

The Director leads a diverse team of artists, designers, and game builders, providing strategic and creative direction to drive innovation, maintain brand integrity, and ensure the timely delivery of high-quality products. This role also manages departmental scheduling, workflow, and continuous improvement initiatives to optimize performance, quality, and efficiency throughout the creative process-from initial concept to final press approval.

DUTIES AND RESPONSIBILITIES INCLUDE

• Lead the concept-to-production design process for print-based gaming products, ensuring exceptional visual quality and manufacturability.
• Collaborate with artists, game builders, and sales teams to create engaging and compliant game designs that align with customer and market needs.
• Oversee the use of internal game development systems to manage accuracy and efficiency.
• Partner with the sales team to develop and validate payout structures and ensure compliance consistency.
• Ensure all creative work meets printing guidelines, production timelines, and regulatory standards.
• Direct and approve all creative concepts, artwork, and layouts prior to release for pre-press.
• Present creative concepts, game proposals, and visual strategies to lotteries, clients, and internal leadership.
• Provide mentorship, performance oversight, and professional development for a creative team of approximately 20 employees.
• Manage multiple concurrent projects, establishing priorities and reallocating resources as needed to meet tight deadlines.
• Collaborate with prepress, press operators, and production staff to ensure technical compatibility and production quality.
• Implement and monitor quality control procedures to minimize errors, waste, and rework.
• Oversee state submission accuracy and proofing, ensuring timely delivery of all required documentation.
• Lead departmental process improvement initiatives to enhance efficiency, communication, and creative output.
• Stay current with industry trends, printing technologies, and design software advancements to maintain innovation and competitiveness.
• Support corporate branding and marketing efforts by developing new design concepts, proposals, and promotional materials.
• Manage and maintain the creative network and data systems, ensuring file organization, security, and version control.
• Other duties as assigned.

QUALIFICATIONS

• Bachelor's degree in Graphic Design, Fine Arts, Visual Communications, or related field or equivalent experience.
• 7-10 years of progressive experience in graphic design, print production, or game development-preferably within a lottery, gaming, or high-volume printing environment.
• 5+ years of supervisory experience managing creative teams in a production or manufacturing setting.
• Demonstrated expert-level design and prepress knowledge, including color management, layout design, and print specifications.
• Proven experience overseeing concept development, pre-press workflows, and quality assurance for complex print projects.
• Advanced proficiency in Adobe Creative Suite (Illustrator, Photoshop, InDesign) and other relevant production tools.
• Strong leadership, communication, and presentation skills, with the ability to work effectively with executives, clients, and technical staff.
• Excellent organizational and project management skills, with the ability to manage multiple priorities in a fast-paced environment.
• Familiarity with state gaming regulations, lottery submissions, and compliance documentation preferred.
• Keen attention to detail.
• Ability to work well in a diverse environment

Additional Requirements:

• Ability to pass a background check and pre-employment drug screening.

LEADERSHIP COMPETENCIES REQUIRED

Demonstrated leadership and team development skills, with the ability to mentor, coach, and inspire creative professionals.
Strong decision-making and problem-solving abilities in a deadline-driven production environment.
Effective communication and collaboration across departments, including sales, prepress, production, and management.
Commitment to innovation, quality, and continuous improvement.

SUPERVISORY RESPONSIBILITY

This position provides supervision and leadership to employees within the Creative Services Department. Responsibilities include performance management, employee development, scheduling, and workload delegation to ensure departmental goals and production timelines are met.

FISCAL RESPONSIBILITY

Responsible for managing the departmental budget, including labor, software licensing, equipment, and material expenses. Monitors costs, ensures efficient use of resources, and makes recommendations for capital improvements and process enhancements.

ACCESS TO CONFIDENTIAL INFORMATION

This position has access to confidential and proprietary information, including game designs, customer specifications, pricing structures, and state-regulated submissions. Confidentiality and discretion are required at all times.

PHYSICAL DEMANDS

• Work is primarily performed in an office environment with extended periods of sitting at a computer workstation.
• Must have manual dexterity and visual acuity to operate computers, software, and standard office equipment.
• Occasional walking, standing, bending, and light lifting (up to 25 lbs) may be required when handling print samples, proofs, or materials.
• Ability to focus for extended periods in a detail-oriented, deadline-driven environment.
• Must be able to travel domestically and internationally.

ENVIRONMENT

This position is primarily in a Manufacturing Facility where there may be exposure to the following:

• Some solvent smell, dust, and dirt (solvents used are non-toxic and environmentally friendly)
• Moderate contact with grease
• Loud noises (hearing protection is provided

WORK SCHEDULE

Irregular hours and extra hours are regularly required based on the demands of the job. Position is overtime ineligible.

Interested in joining our team? Apply here: Director, Creative Services

Pollard Games, Inc. dba American Games and International Gamco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Our Company is committed to fostering a respectful and inclusive workplace where everyone feels welcomed, valued and accepted. We aim to create a culture that respects and values each employee's differences. We believe that a respectful workplace is also one where a diverse group of employees can be successful, develop and build meaningful careers. We believe that embracing diversity of thought, perspectives and experiences fosters innovation and allows us to deliver better insights and solutions for our partners and is key to our continued growth and success.